Atea Vergo 2.0

Atea Global Services is pleased to announce the release of Atea Vergo 2.0
Atea’s tool for managing roll-out projects

New in Atea Vergo 2.0

  • Sign in with your Atea account
  • Interactive Help
  • Custom Field Categories
  • Bug fixes

 

Sign in with your Atea account

You can now login in Vergo with your Atea ONE account.

Instead of clicking the ‘Log in with Microsoft Account’ button, type your Atea email in the input field.
When you have typed your full email address, the windows will display ‘Single Sign-On Enabled’

If you are unable to sign in using Internet Explorer / Edge on your Atea ONE client – either switch to Google Chrome or add https://ateavergo.com to your trusted sites in Internet Explorer.

Note: If you are missing your old projects, see the instructions in the bottom of this post.

Interactive Help

One of our most important goals is to make Vergo easy to use. As a step in this direction, we have added interactive guides to Vergo.

In upper right corner, you will find the link to the interactive help.

A good place to start is the ‘Step-By-Step Guide’

We will add more help topics later on.

Custom Fields categorization

In order to make custom fields on a resource more readable and easier to deal with, we have added categories for custom fields.

In this example we have created two categories – Location and Device.

Categories for custom fields are managed on the resource types.

Navigate to ‘Resource Types’

Open a resource type

Here, you can create categories. To add a custom field to a category, simply drag it until it snaps under the category with a bit of indentation.

The ‘Show in My Work’ check box lets you define which custom fields that will be visible for the roll out technicians in ‘My Work’.
In this example we have enabled the custom field ‘Room’ for display.

My existing Vergo projects are missing when I sign in with my Atea account?

Since you are using a different email, you have to login with your previous account and invite yourself to your own projects.

Sign out from Vergo and sign in using your Microsoft Account.

Click ‘Not your account’ and then ‘Log in with Microsoft Account’

Go to ‘My Projects’

Go to settings for the project

Click ‘Edit’

Type your Atea email and press the + sign. Switch on the Admin switch.
Save and Close. Logout from Vergo and sign in using your Atea email.

The project should now be available for your new user.

 

Atea Vergo 2.0 is available now at ateavergo.com

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Service Market 6.1.5

Ladies and gents, it’s time for another release of Service Market!

We’ve spent the summer doing lot’s of summery stuff, including of course coding Service Market 6.1.5 to be the best it can be! New features include:

The Product Powershell Runner activity can now relay the Order Id and Order information object as parameters to the Powershell scripts.

Using the reserved values Order or Order ID for one of the script parameters, you can now give your Powershell instant access to the Order Id, say for performing integrations into Service Market, or the whole OrderInformation object which contains all Products ordered, as well as information on dates, requesting and target user and so on. Could come in handy sometime!

The Razor mailtemplates now come in a new incarnation, known as Razor2. This update will considerably boost performance of the Process Manager when ordering, as well as prevent a rare memory leak that occurred in some environments, causing Process Manager to increase its memory consumption for each order. Any new installation will get these as the new default, as well as any upgrades from versions prior to 6.0.0. We won’t however change your setup, so we strongly urge anyone using the Razor templates to change this in Configurator, after your upgrade. If you have not made changes to the default templates the switch should be as easy as that. If you have, you should make plans for migrating these changes to the Razor2 templates instead; the differences are subtle, but the old templates will not work with Razor2 with just a cut and paste. Most notably, the object Model is switched out for a ViewBag in the new templates, and the sub-templates no longer accept a Model at all. We’ll of course be happy to assist you in this endeavor if it feels too complicated!

Product questions now have a Css Class property which can be used to add any custom classes to a product question. This allows increased control when customizing a particular service or product through CSS or JavaScript. The classes configured in the Question administration will be added to the question’s containing DIV in the page markup.

Results in the following markup:

Similarly, the BODY element will now always get class attribute set depending on which Service and which Product (where applicable) is ordered. Again, this is for allowing customized styling and JavaScript for different Services and products throughout Service Market. The body class is “service-” plus the sanitized Name from the Service database table (as seen in Service Administration in configurator), and the product classes will be “product-” plus the Product ID. Note: A side effect of this implementation is a slight change in the Request Hardware Control markup – any customizations of this will need to take this into account on upgrade.

Finally, the Process Manager activity for creating SCSM Service Requests is now more robust and will retry at configurable intervals before failing. The new default is three tries with 60s interval, but it can be changed on a per-workflow basis through Workflow Manager.

We’ve also fixed a few issues, notably that the File and Combobox Product Questions didn’t always work as expected in the Request User/Computer services, and that Manage Access Group/DL services reported an owner change in the Summary even though no change was made.

That’s it – happy upgrading and installing! And enjoy the last of summer / best part of autumn, depending on your location! 🙂

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Atea Vergo 1.9

Atea Global Services is pleased to announce the release of Atea Vergo 1.9
Atea’s tool for managing roll-out projects

New in Atea Vergo 1.9

  • Logical Unit view improvements
  • Logical Unit Sign-Off
  • UI Improvements
  • Bug fixes

 

Logical Units view improvements

We have put a lot of effort into making the Logical Units view better. It’s now easier and quicker to work with Logical Units in Vergo.

  • The tree now preserves state and doesn’t reload when adding or removing Logical Units.
  • Tool tips have been added
  • Cleaner look and feel

An icon is now displayed on all logical units that are part of a plan. This makes it much easier to see which logical units that remain when you are creating plans.

Hovering over this icon will display which plans that the logical unit is part of.

 

Logical Unit Sign-Off

It is now possible to sign off logical units. Both signature and photo sign off can be enabled for logical units in Extend -> Logical Units Settings.

 

 

UI Improvements

We are constantly working to improve the UI. In this release, our landing page has received some love.

 

Bug fixes

As usual we’ve fixed a lot of bugs.

 

Atea Vergo 1.9 is available now at ateavergo.com

 

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